Article: Chat with Virtual Online Personality Saves Abandoned Shopping Carts

It should be no shock to anyone that the “live chat” offered through some etailers, is live chat with a computer.  Still this seems quite underhanded.  

This article says Upsellit saved 500,000 sells, but it doesn’t give the number of sales attempts.  Hmm …could this be used as a more engaging way for customer self-support?  I imagine it’s already being done …


Here’s a link to the article

That online chat ‘assistant’ may not be real

A start-up firm is using automated chat to keep online customers from abandoning their virtual shopping carts.

By Paul Sloan, senior writer

Leave a Reply

Fill in your details below or click an icon to log in:

WordPress.com Logo

You are commenting using your WordPress.com account. Log Out /  Change )

Google photo

You are commenting using your Google account. Log Out /  Change )

Twitter picture

You are commenting using your Twitter account. Log Out /  Change )

Facebook photo

You are commenting using your Facebook account. Log Out /  Change )

Connecting to %s